Privacy Policy ime88 – Member Personal Data Protection

1 Privacy Policy Introduction & Scope

This Privacy Policy is published by ime88 and applies to all users of the ime88.fun website, the ime88 mobile app, and all related services. This document describes our practices regarding the collection, use, storage, and sharing of your personal information.

At ime88, we understand that privacy is more than a legal obligation — it is the foundation of trust we build with every member. Through years of serving Malaysia's online entertainment community, we have developed a robust and transparent privacy framework to ensure every interaction you have with our platform remains confidential and secure.

This policy covers all information we collect when you register an account, make deposits or withdrawals, use our games, contact customer support, or simply browse our website. Every aspect of our data handling is designed with your interests and privacy as the priority.

2 Information We Collect

Ime88 collects various types of information to enable us to provide you with a secure, seamless and personalized service. The following are the categories of information we collect:

All data collection is done directly from you during the registration process, platform usage, or through cookies and tracking technologies we use on our website. We do not purchase personal data from any external sources.

3 How We Use Your Information

Ime88 uses the information collected solely for lawful and transparent purposes. We never use your data for purposes you have not consented to. The following are the primary purposes for which your data is used:

• Account management & identity verification: Ensuring each account is owned by a real individual who meets the applicable age eligibility and geographic location requirements.
• Financial transaction processing: Enabling deposits, withdrawals, and all financial transactions to run smoothly and securely through various local payment methods such as FPX, Maybank, CIMB, Touch 'n Go eWallet, and GrabPay.
• Fraud prevention & security: Detecting and preventing unauthorised access, fraudulent activity, money laundering, and any activity that violates our terms of service.
• Personalize your user experience: Personalising game recommendations, promotions, and relevant content based on your preferences and usage history.
• Customer support: Enabling our support team to provide fast, accurate, and effective assistance whenever you need help.
• Legal compliance: Fulfilling legal obligations, anti-money laundering (AML) regulations, and applicable regulatory reporting requirements.
• Service communications: Sending important account-related notifications, security updates, terms changes, and promotional information (subject to member preferences).
• Continuous improvement: Analysing aggregated usage patterns to improve platform performance, introduce new features, and ensure a better user experience over time.

4 Information Sharing and Disclosure

Ime88 does not sell, rent or disclose member personal information to third parties for independent marketing or commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment service providers: Required transaction information is shared with payment processors such as FPX, Maybank, and recognised eWallet providers to enable deposits and withdrawals to be processed securely.
• Game software providers: Minimal game data required is shared with third-party software providers to ensure game continuity and integrity.
• Legal requirements: Information may be disclosed to government authorities, law enforcement agencies, or regulatory bodies when required by applicable Malaysian law.
• Financial crime prevention: Where required, information may be shared with responsible agencies involved in anti-money laundering and counter-terrorism financing.
• Business transfers: In the event of a merger, acquisition or asset transfer involving ime88, member personal data will be transferred as part of the business assets with equivalent privacy protections maintained.

In all permitted data-sharing cases above, ime88 ensures that the receiving parties comply with equivalent data protection standards and that data is used solely for the stated purposes.

5 Cookies & Tracking Technologies

The ime88 website uses cookies and similar tracking technologies to enhance your browsing experience, understand usage patterns, and ensure your account security. Cookies are small text files stored on your device when you browse our website.

• Essential cookies: Required for core website functions such as login authentication, session security, and platform navigation. These cookies cannot be disabled without affecting basic functionality.
• Performance cookies: Helping us understand how members use the platform, which pages are visited most frequently, and where technical issues occur so we can make targeted improvements.
• Functional cookies: Saving your preferences such as language, display settings, and game preferences so you do not need to reconfigure them each time you visit.
• Analytics cookies: Used to analyze website traffic in aggregate and without personal identification, helping us understand overall platform usage trends.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the ime88 platform.

6 Data Retention Period

Ime88 retains member personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are general guidelines for our data retention periods:

• Active account data: Retained for the duration your account remains active and in use on the ime88 platform.
• Financial transaction data: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and tax legal requirements.
• KYC and identity verification data: Retained for 5 years after account closure or after the business relationship ends, in accordance with AML compliance requirements.
• Support communication records: Retained for 2 years for reference purposes, dispute resolution, and service improvement.
• Technical log data: Retained for 12 months for security purposes and technical incident investigation.
• After account closure: Information that is no longer required will be deleted or anonymised within a reasonable timeframe once the minimum retention period has been met.

7 Your Rights as a Data Subject

As an ime88 member, you have certain rights regarding your personal data that we are committed to respecting and upholding. These rights are as follows:

To exercise any of the above rights, please contact our Privacy team via email at [email protected]. We will process your request within 14 working days and may require identity verification before carrying out any request.

8 Personal Information Security

Ime88 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. Our security infrastructure includes:

• End-to-end encryption: All communications between your device and our platform are secured with TLS 1.3 protocol and the latest AES-256 encryption.
• Two-factor authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorised access even if your password is compromised.
• 24/7 monitoring: Our automated security monitoring system operates around the clock to detect and respond to any suspicious activity in real time.
• Strict access controls: Only authorised staff who require access to carry out their duties may access members' personal data, and such access is logged and audited on a regular basis.
• Regular penetration testing: We conduct regular security testing and vulnerability assessments involving independent cybersecurity experts.
• Incident response plan: In the event of any security breach affecting your data, we will notify you within 72 hours in accordance with industry best practices.

9 Changes to Privacy Policy

Ime88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments. We are committed to informing members of any material changes through the following means:

• A clear notice will be displayed on the ime88.fun homepage at least 14 days before any changes take effect.
• An email notification will be sent to all active members when material changes are made to the Privacy Policy.
• The "Updated" date at the top of this document will always reflect the date of the latest revision.

By continuing to use the ime88 platform after changes take effect, you are deemed to have agreed to the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

10 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Response time: Within 2 working days for general inquiries, and 14 working days for formal data subject rights requests.
• Service language: Malay and English
• Support operating hours: 24 hours a day, 7 days a week including public holidays

We also encourage you to refer to FAQ page us for answers to frequently asked questions about privacy and account security. Our team is ready to assist you at any time.